Your Voice Matters
Feedback & Complaints
We are committed to providing safe, respectful, and high-quality care. Your feedback helps us improve continuously.
How to Provide Feedback
- In person: Speak to any staff member or ask to see the practice manager
- By phone: (03) 6311 0520
- By email: pm@riversidenogapdental.com.au
- By post: 1 Windsor Drive, Riverside TAS 7250
What Happens After You Complain?
- →Acknowledged within 3 business days
- →Reviewed by appropriate staff
- →Resolved within 5 working days where possible
- →You will be kept informed throughout
Second Internal Review
If you are not satisfied with our initial response, you may request a second review. We will:
- →Acknowledge within 2 business days
- →Reassess the complaint and original response
- →Provide a final outcome within 10 working days
Still Not Satisfied?
Health Complaints Commissioner Tasmania
An independent body handling complaints about health, disability, and aged care services in Tasmania.
Phone: 1800 001 170 (free call)
Website: healthcomplaints.tas.gov.au
Email: health.complaints@ombudsman.tas.gov.au
Post: GPO Box 960, Hobart TAS 7001
Interpreter: TIS National — 131 450